We're a small team in Melbourne. We respond to every message.
If you subscribed via the App Store, go to Settings > Apple ID > Subscriptions > Stride and cancel there. If you subscribed via web (Stripe), go to Settings in the app and click "Manage subscription" to open the billing portal.
App Store purchases are handled by Apple — contact Apple Support for refunds. For Stripe subscriptions, email us at support@stride-app.com within 14 days of purchase.
Go to Settings > Data & Storage > Export Data. You can export your workout history as a CSV file.
Go to Settings > Data & Storage > Delete Account. This permanently removes all your data. This action cannot be undone.
Yes. Your data is stored on Supabase servers in Australia (ap-southeast-2). We use Row Level Security so only you can access your data. We never sell your data.
Yes. Stride works offline — you can log workouts without internet. Sets sync automatically when you reconnect.
Go to Settings > Subscription or tap "Upgrade" in the app. You'll get a 7-day free trial on all paid plans.
Only if you connect with them. Coaches can see your workouts, goals, and messages — but not your progress photos or private notes unless you share them.