Last updated: August 2026
All paid plans (Stride+, Stride Coach, Stride Coach Pro) include a 7-day free trial. You can cancel at any time during the trial period and you will not be charged. A valid payment method is required to start the trial.
If you subscribed through the Apple App Store, refunds are handled by Apple. To request a refund:
Apple processes refund requests according to their own policies. Stride does not have the ability to issue refunds for App Store purchases.
If you subscribed through the Stride website (processed by Stripe), you may request a refund within 14 days of your initial purchase by emailing support@stride-app.com.
Refund requests after 14 days are assessed on a case-by-case basis. We aim to be fair and reasonable in all cases.
You can cancel your subscription at any time:
When you cancel, you keep access to paid features until the end of your current billing period. After that, your account reverts to the Free tier. Your data is never deleted when you downgrade.
Subscriptions auto-renew unless you cancel at least 24 hours before the end of the current billing period. The renewal charge will be the same as the current subscription price at the time of renewal.
If you are an Australian consumer, your rights under the Australian Consumer Law (ACL) are not affected by this refund policy. If a service has a major failure, you are entitled to cancel and receive a refund. If a failure is minor, we will fix the issue within a reasonable time, or you may be entitled to a refund.
If a client requests a refund for a coach subscription, the corresponding platform fee and coach revenue share will be reversed. Coaches are notified via email when a client refund is processed.
For refund requests or billing questions, email support@stride-app.com. We respond within 24 hours on business days.
See also: Terms of Use · Privacy Policy